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Terms and Conditions

Effective Date: 05/01/2025

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Personal Touch Specialties & Gifts (“Company,” “we,” “us,” or “our”), as well as any products or services offered through our website. By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms, please do not use the website or place an order.

1. Use of Website

You agree to use the website only for lawful purposes and in accordance with these Terms. You may not:

  • Use the website in any way that violates local, state, or federal law.

  • Attempt to gain unauthorized access to any portion of the website, accounts, systems, or networks.

  • Upload or transmit malicious code, viruses, or harmful software.

  • Use the website in a way that disrupts or negatively impacts other users.

We reserve the right to terminate access to the website at our sole discretion for any conduct we deem inappropriate or unlawful.

2. Custom Orders and User-Submitted Content

Our products are made to order based on user-submitted artwork, logos, and specifications.

By submitting any design, logo, text, or other material for custom production, you represent and warrant that:

  • You own the rights to the submitted content or have obtained all necessary permissions or licenses.

  • The content does not infringe on the intellectual property, privacy, or rights of any third party.

  • The content is not offensive, unlawful, or otherwise inappropriate.

We reserve the right to reject or request revisions to any artwork or text that does not meet our quality or content standards.

Once you approve the final design proof, production will begin. Orders cannot be changed, canceled, or refunded after approval.

3. Pricing, Payment, and Taxes

All prices displayed on our website are in U.S. dollars and are subject to change without notice. We strive to ensure accuracy in our pricing, but we reserve the right to correct any errors.

Accepted payment methods include major credit/debit cards and secure payment platforms such as Stripe and PayPal.

You are responsible for all applicable taxes, duties, and fees unless otherwise stated during checkout.

4. Production and Delivery

Production times vary depending on the product type, order size, and time of year. Estimated production and delivery times are communicated during the order process, but we do not guarantee delivery dates.

We are not responsible for delays caused by:

  • Third-party shipping carriers (e.g., USPS, UPS, FedEx)

  • Acts of God or weather disruptions

  • Incomplete or inaccurate shipping information provided by you

Once an order leaves our facility, the risk of loss and title passes to you.

5. Returns, Replacements, and Refunds

Due to the custom nature of our products, all sales are final. We do not accept returns or offer refunds unless:

  • You receive the wrong item(s)

  • Your item is defective or damaged upon arrival

  • We make an error in the customization process

If there is an issue, you must notify us in writing at [Insert Email] within 5 business days of receiving your order. Please include your order number, a description of the issue, and photographic evidence. We reserve the right to determine whether a replacement or refund is warranted.

6. Intellectual Property

All website content, including text, logos, graphics, images, product descriptions, and layout, is the intellectual property of Personal Touch Specialties & Gifts or its licensors and is protected under U.S. and international copyright, trademark, and intellectual property laws.

You may not copy, distribute, modify, or use any part of our website or branding without our prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Personal Touch Specialties & Gifts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue

  • Business interruption

  • Loss or misuse of data

  • Personal injury or property damage resulting from product use

Our total liability for any claim related to a product or service shall not exceed the amount you paid for the product.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, store, and protect your data.

By using our site or placing an order, you consent to the collection and use of your data as described in the Privacy Policy.

9. Third-Party Services

Our website may contain links to or integrate with third-party websites, services, or payment processors. We are not responsible for the content, privacy policies, or practices of these external sites. Any interactions you have with third-party providers are governed by their own terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflict of law provisions. Any disputes shall be resolved exclusively in the courts of that jurisdiction.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of our website after such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have questions about these Terms or our services, please contact us:

Personal Touch Specialties & Gifts
[Insert Business Address]
[Insert Contact Email]
[Insert Phone Number]