Privacy Policy

Effective Date: 05/01/2025

At Personal Touch Specialties & Gifts (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, place an order, or contact us online.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or website.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly
When you place an order, fill out our contact form, or engage with us for design services, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Business name (if applicable)
Uploaded logos or artwork
Payment information (processed securely via third-party providers)

B. Information Collected Automatically
When you visit our website, we automatically collect limited technical data, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on site
Referring URLs

This data is collected using cookies, analytics tools (e.g., Google Analytics), and server logs to improve our website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

Fulfill and manage orders, including shipping and communication
Provide customer support and respond to inquiries
Customize your experience and show you relevant content
Improve our website functionality and product offerings
Send order updates, proofs, and follow-up communications
Comply with legal obligations or protect our business from fraud

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We only share your information with trusted third-party service providers that help us operate our business, including:

Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., USPS, UPS, FedEx)
Website analytics and hosting providers
Email and marketing platforms (for order confirmations or opt-in promotions)

All service providers are required to maintain confidentiality and use your data only as necessary to provide the agreed services.

4. Cookies and Tracking

We use cookies and similar tracking technologies to:

Keep you logged in during browsing sessions
Analyze site traffic and usage trends
Personalize content and recommendations

You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

5. Data Security

We take reasonable precautions to protect your personal data from loss, misuse, or unauthorized access, including:

Secure socket layer (SSL) encryption
Secure payment processing through PCI-compliant providers
Regular website maintenance and security monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Request access to or correction of your personal data
Request deletion of your information (where applicable)
Opt-out of promotional emails or tracking cookies

To exercise any of these rights, please contact us at:
[Insert Contact Email]

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out:

Personal Touch Specialties & Gifts
[Insert Business Address]
[Insert Contact Email]
[Insert Phone Number]